Cancellation & Refund Policy

Last updated: 11 June 2026

Your statutory rights

Nothing in this policy limits your rights under the Consumer Guarantees Act 1993 (CGA). If our services fail to meet guarantees of acceptable quality, fit for purpose, or match their description, you may be entitled to a remedy. Services must be carried out with reasonable care and skill.

1. Scope

This policy applies to wellness support programmes (Seedling, Canopy, Rooted), guide library subscriptions, and paid digital resources purchased from Drainfrclear.

2. Cooling-off period

If you enrol online or by phone, you may cancel within 14 days of payment without giving a reason, provided you have not attended more than one scheduled session or downloaded more than two guide files. Notify us in writing at infocenter@drainfrclear.world.

3. Cancellation by you (after cooling-off)

Before programme start date: full refund minus a $25 NZD administration fee
Within the first week after start: 75% refund of the unused portion
After the first week: no monetary refund; you may transfer remaining sessions to a future cohort once within 12 months

4. Cancellation by us

If we cancel due to insufficient enrolment or unforeseen circumstances, you receive a full refund or free transfer to another date.

5. Guide library subscriptions

Monthly subscriptions ($12 NZD incl. GST) may be cancelled at any time. Access continues until the end of the current billing period. No partial refunds for unused days. Annual subscriptions cancelled within 30 days receive a pro-rata refund for unused full months.

6. Digital downloads

Refunds are not available once guide files have been downloaded, except where content is materially defective or inaccessible. Report issues within 7 days of purchase.

7. Fair Trading Act 1986

We do not make false or misleading representations about our programmes, pricing, or likely outcomes. All advertised prices include GST. Programme descriptions on our website accurately reflect what is delivered.

8. Refund processing

Approved refunds are returned to the original payment method within 10 business days. Bank processing times may vary.

9. Session rescheduling

Private check-ins may be rescheduled with at least 24 hours notice at no charge. Missed sessions without notice are forfeited.

10. Disputes

If you are unhappy with our response, you may contact the Commerce Commission (www.comcom.govt.nz) or seek resolution through the Disputes Tribunal for claims within its jurisdiction.

11. How to request a cancellation or refund

Email infocenter@drainfrclear.world or call +64 9 826 2333. Include your full name, programme reference, and reason. We respond within 3 business days.